Effective Date: May 1, 2025.
At Flora.app, we specialize in wholesale pre-orders of fresh flowers, delivered with care through our cold chain logistics system. This policy outlines how shipments are scheduled, delivered, and handled.
📌 1. Shipment Schedule
- Shipments depart from Kunming, China three times per week (usually on Sundays, Tuesdays, and Fridays).
- Shipment schedules and ordering deadlines are published in advance on our website.
- Customers are encouraged to place orders early to secure preferred shipment dates.
📌 2. Estimated Arrival Times
| Destination | Estimated Arrival Time |
|---|---|
| Thailand (Bangkok) | Departure Date + 2 Days (Morning) |
| Malaysia (Kuala Lumpur) | Departure Date + 3 Days (Morning) |
| Cambodia (Phnom Penh) | Departure Date + 3 Days (Morning) |
📌 Note: Arrival times are estimates and may be affected by customs clearance, traffic, or weather conditions.
📌 3. Pickup and Delivery
- Thailand (Bangkok):
Pickup available at Pak Klong Talad Market. - Malaysia (Kuala Lumpur):
Delivery service available within KL. Additional arrangements required for locations outside KL. - Cambodia (Phnom Penh):
Pickup available at the designated flower shop.
📌 4. Shipping Charges
- For Thailand: No minimum order weight; additional handling fees apply for orders under 10kg.
- For Malaysia and Cambodia:
- Orders ≥ 25kg: Standard shipping rates apply.
- Orders between 10kg – 25kg: Additional handling charges apply.
- Orders below 10kg: Not accepted.
📌 5. Shipping Delays
- While we strive to meet the published delivery schedule, delays may occur due to customs processing or unforeseen transportation issues.
- Any major delays will be communicated promptly through our website and customer contact channels.
📌 6. Contact Us
For inquiries about shipping schedules or arrangements, please contact us at:
📧 Email: admin@flora.app